Cancellation Policy
At Animal Welfare Trust, we value your support towards our cause and appreciate every donation that comes in to aid our animal welfare initiatives. This Cancellation Policy outlines the procedures and conditions under which donation transactions may be reviewed or reversed. As a non-profit organization committed to transparency and accountability, our policy ensures that your donations are handled with care while maintaining the integrity of our mission. Please read this policy carefully.
1. Introduction
This cancellation policy applies to all donations made via our website’s payment gateway integration. The policy clarifies the circumstances in which a donation may be canceled, the process for such cancellation, and any limitations on refunds. It is important that you understand that donations are usually considered final contributions, although certain circumstances may permit a cancellation or refund.
2. Scope and Applicability
This policy governs donations made by individuals, organizations, or entities through our online donation platform. It applies to:
- One-time Donations: Single contributions made through our website.
- Recurring Donations: Periodically scheduled donations that are processed automatically.
- Other Contributions: Any additional payments made toward the trust’s fund.
By making a donation, you acknowledge and agree to the terms outlined in this policy.
3. General Donation Cancellation Terms
- Finality of Donations: All donations are considered final, and once processed, the payment is non-refundable.
- Administrative Errors: Must be reported within 7 calendar days of processing.
- Recurring Donations: Can be canceled by notifying us before the next scheduled transaction.
4. Initiating a Cancellation or Refund Request
A. Reporting an Issue
If you believe a donation has been made in error, please email us with:
- Donation reference number(s)
- Date and time of the transaction(s)
- Amount donated
- Reason for cancellation request
B. How to Contact Us
Email: [Insert Support Email]
Phone: [Insert Support Phone Number]
Contact Form: Available under “Contact Us.”
5. Verification Process
- Verification: Our accounting team cross-checks the details.
- Decision: Verified processing errors may be refunded.
- Notification: Outcome will be emailed within 14 business days.
6. Limitations and Exclusions
- Voluntary Donations: Generally non-refundable.
- Partial Refunds: Considered on rare cases.
- Time Constraints: Must report within 7 days.
7. Processing of Refunds
- Refund Method: Same method as the original donation.
- Processing Time: Usually 7–14 business days.
- Transaction Fees: Non-refundable charges may be excluded.
8. Cancellation of Recurring Donations
- Notify at least 3 business days before the next cycle.
- Manage subscriptions via donor portal or support team.
9. Special Circumstances
If you made a donation in error or under duress, contact our team. While donations are typically final, we’ll review special cases with care.
10. Amendments to the Cancellation Policy
We may modify this policy at any time. Changes will be posted on our website with the updated date. It is your responsibility to review updates.
11. Dispute Resolution
If a dispute arises, contact us first. Unresolved disputes will follow Indian laws as per our Terms & Conditions.
12. Contact Us
Animal Welfare Trust
Email: awtranchi@gmail.com
Phone: +91 6203585877
Address: Near Tang Tang Toli Primary School, School Rajadera Panchayat, Angara, Ranchi, Jharkhand 835103
By making a donation to Animal Welfare Trust through our website, you acknowledge that you have read, understood, and agree to this Cancellation Policy. Your support is invaluable in helping us continue our work in animal welfare, and we appreciate your trust in our mission. Thank you for your generosity and understanding.